{"id":958,"date":"2019-03-09T16:51:01","date_gmt":"2019-03-09T16:51:01","guid":{"rendered":"https:\/\/sosaventures.ca\/qa\/"},"modified":"2019-09-19T17:30:28","modified_gmt":"2019-09-19T17:30:28","slug":"qa","status":"publish","type":"page","link":"https:\/\/dev.sosaventures.ca\/en\/qa\/","title":{"rendered":"Q&A"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”3.19.14″ background_image=”https:\/\/dev.sosaventures.ca\/wp-content\/uploads\/2019\/02\/fond_pattern_1.png” background_repeat=”repeat”][et_pb_row _builder_version=”3.19.14″][et_pb_column type=”4_4″ _builder_version=”3.19.14″][et_pb_text _builder_version=”3.19.14″ header_font=”|600||on|||||” header_text_align=”center” header_text_color=”#e8b812″ header_font_size=”50px”]<\/p>\n

Frequently asked questions<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”3.19.14″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”20px” custom_margin=”-23px||”]It is normal to have questions. Here is a list of the questions that we are often asked.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.21″][et_pb_column type=”1_3″ _builder_version=”3.21″][et_pb_blurb use_icon=”on” icon_placement=”left” border_radii=”on|20px|20px|20px|20px” title=”Can I cancel \/ modify a reservation?” _builder_version=”3.21″ font_icon=”%%119%%” header_font=”|||on|||||” header_text_color=”#e8b812″ body_font=”||||||||” body_text_color=”#ffffff” body_text_align=”justify” body_font_size=”16px” header_font_size=”20px”]Yes, you will be able to do so directly from the confirmation email you will receive when booking . You may make a change up to 5 hours prior to your reservation.
\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.21″][et_pb_blurb use_icon=”on” icon_placement=”left” border_radii=”on|20px|20px|20px|20px” title=”What happens if we arrive late?” _builder_version=”3.21″ font_icon=”%%92%%” header_font=”|||on|||||” header_text_color=”#e8b812″ body_font=”||||||||” body_text_color=”#ffffff” body_text_align=”justify” body_font_size=”16px” header_font_size=”20px” locked=”off”]Unfortunately, if you arrive late, the playing time will be reduced so as to not delay the next group. However, if there is no reservation following yours, it could be possible to accommodate you.
\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.21″][et_pb_blurb use_icon=”on” icon_placement=”left” border_radii=”on|20px|20px|20px|20px” title=”Sommes-nous \u00a0obliger de r\u00e9server?” _builder_version=”3.21″ font_icon=”%%128%%” header_font=”|||on|||||” header_text_color=”#e8b812″ body_font=”||||||||” body_text_color=”#ffffff” body_text_align=”justify” body_font_size=”16px” header_font_size=”20px” locked=”off”]No, but a reservation guarantees you a time slot. Reservations are easily made online or over the phone during our business hours. If you come to the store without a reservation, we will be happy to show you the available time slots.
\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.21″][et_pb_column type=”1_3″ _builder_version=”3.21″][et_pb_blurb use_icon=”on” icon_placement=”left” border_radii=”on|20px|20px|20px|20px” title=”It’s my birthday, do I get a discount?” _builder_version=”3.21″ font_icon=”%%280%%” header_font=”|||on|||||” header_text_color=”#e8b812″ body_font=”||||||||” body_text_color=”#ffffff” body_text_align=”justify” body_font_size=”16px” header_font_size=”20px”]Yes, if you are with a group of 4 or more and if your reservation is either the day before, the day of, or the day after your birthday. If your birthday falls on a day when we’re closed, you’ll be able to play for free on the previous or next business day. The discount is applied when paying upon presentation of an ID. Maximum of one birthday discount per booking.[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.21″][et_pb_blurb use_icon=”on” icon_placement=”left” border_radii=”on|20px|20px|20px|20px” title=”How long does an adventure last?” _builder_version=”3.21″ font_icon=”%%92%%” header_font=”|||on|||||” header_text_color=”#e8b812″ body_font=”||||||||” body_text_color=”#ffffff” body_text_align=”justify” body_font_size=”16px” header_font_size=”20px” locked=”off”]60 or 65 minutes . However, we kindly ask you to arrive at least 15 minutes in advance so that our game masters properly prepare you as they should. After completing your adventure, we will be happy to receive your comments, answer your questions and, of course, take your picture so that you can share your experience with the world!
\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.21″][et_pb_blurb use_icon=”on” icon_placement=”left” border_radii=”on|20px|20px|20px|20px” title=”Will we be mixed with strangers?” _builder_version=”3.21″ font_icon=”%%259%%” header_font=”|||on|||||” header_text_color=”#e8b812″ body_font=”||||||||” body_text_color=”#ffffff” body_text_align=”justify” body_font_size=”16px” header_font_size=”20px” locked=”off”]At SOS Aventures, teamwork is the key. We do not believe that mixing your group with others will make you enjoy the experience as much. Your group will therefore remain intact; you will not be mixed with strangers.
\n[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.21″][et_pb_column type=”1_3″ _builder_version=”3.21″][et_pb_blurb use_icon=”on” icon_placement=”left” border_radii=”on|20px|20px|20px|20px” title=”Are we really locked in?” _builder_version=”3.21″ font_icon=”%%82%%” header_font=”|||on|||||” header_text_color=”#e8b812″ body_font=”||||||||” body_text_color=”#ffffff” body_text_align=”justify” body_font_size=”16px” header_font_size=”20px”]The door by which you enter the game is never locked and you may exit at any time. If a player needs to leave the game at any given moment, he can do so and then return when ready to continue the adventure.
\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.21″][et_pb_blurb use_icon=”on” icon_placement=”left” border_radii=”on|20px|20px|20px|20px” title=”I’m claustrophobic, can I play?” _builder_version=”3.21″ font_icon=”%%82%%” header_font=”|||on|||||” header_text_color=”#e8b812″ body_font=”||||||||” body_text_color=”#ffffff” body_text_align=”justify” body_font_size=”16px” header_font_size=”20px” locked=”off”]Although the adventure is held between closed doors, you will not be caught in a confined space. People who are claustrophobic do complete our adventures successfully. Your mind will be so busy being focused on the adventure itself and the time on the clock that you will forget that you are trapped.
\n[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.21″][et_pb_blurb use_icon=”on” icon_placement=”left” border_radii=”on|20px|20px|20px|20px” title=”Is it scary?” _builder_version=”3.21″ font_icon=”%%82%%” header_font=”|||on|||||” header_text_color=”#e8b812″ body_font=”||||||||” body_text_color=”#ffffff” body_text_align=”justify” body_font_size=”16px” header_font_size=”20px” locked=”off”]The adventures are designed to immerse you into the proposed scenario. If an element in an adventure could be scary, it would be mentioned in the scenario\u2019s description.[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.19.14″][et_pb_column type=”4_4″ _builder_version=”3.19.14″][et_pb_toggle title=”If we have already booked and people want to join \/ withdraw from our group, is it possible?” open_toggle_text_color=”#ffffff” closed_toggle_text_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.19.14″ title_font=”|600|||||||” title_font_size=”20px” body_font=”||||||||” body_text_color=”#ffffff” body_font_size=”18px” background_color=”rgba(232,184,18,0.62)” custom_margin=”-26px||” text_shadow_style=”preset2″]Absolutely. You do not have to notify us, but if you wish, you can change your reservation from the confirmation email you received up to 3 hours before the start of your game. However, you must always respect the minimum \/ maximum number of players for your adventure. You can also phone us to make the change with a member of our team.[\/et_pb_toggle][et_pb_toggle title=”Are there any age restrictions?” open_toggle_text_color=”#ffffff” closed_toggle_text_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.19.14″ title_font=”|600|||||||” title_font_size=”20px” body_font=”||||||||” body_text_color=”#ffffff” body_font_size=”18px” background_color=”rgba(232,184,18,0.62)” custom_margin=”-26px||” text_shadow_style=”preset2″]No, our adventures are achievable by all. However, in order to complete all the riddles and puzzles, we recommend that young participants be between 12 and 17 years old. The curiosity and the logic of the young people often make it possible to understand certain puzzles more quickly. Children under 12 years old are very curious and find several elements and clues, however, they fail to complete the game completely and theefore the presence of adults is necessary. We recommend a ratio of one adult per one or two children to maximize the chances of success. It is mandatory to have at least one player aged 16 and over per group, who assumes full responsibility for the group.[\/et_pb_toggle][et_pb_toggle title=”Are we responsible for breakages?” open_toggle_text_color=”#ffffff” closed_toggle_text_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.19.14″ title_font=”|600|||||||” title_font_size=”20px” body_font=”||||||||” body_text_color=”#ffffff” body_font_size=”18px” background_color=”rgba(232,184,18,0.62)” custom_margin=”-26px||” text_shadow_style=”preset2″]It would be surprising if you damaged anything. You do not need to make any physical efforts to solve the puzzles in our scenarios. If, however, you intentionally damage equipment or anything in the room, you will be charged.[\/et_pb_toggle][et_pb_toggle title=”I have special health conditions; can I participate in an adventure?” open_toggle_text_color=”#ffffff” closed_toggle_text_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.19.14″ title_font=”|600|||||||” title_font_size=”20px” body_font=”||||||||” body_text_color=”#ffffff” body_font_size=”18px” background_color=”rgba(232,184,18,0.62)” custom_margin=”-26px||” text_shadow_style=”preset2″]No physical effort is required and our rooms are safe. We recommend that you seek the advice of your health care provider to know of ay restrictions. Contact us if you need more details.[\/et_pb_toggle][et_pb_toggle title=”We would like to book for a group of more than 8 people, is it possible?” open_toggle_text_color=”#ffffff” closed_toggle_text_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.19.14″ title_font=”|600|||||||” title_font_size=”20px” body_font=”||||||||” body_text_color=”#ffffff” body_font_size=”18px” background_color=”rgba(232,184,18,0.62)” custom_margin=”-26px||” text_shadow_style=”preset2″]We can accept larger groups under certain conditions. However, our adventures are designed to be successfully completed with average groups of 4 to 6 people. The size of your group will therefore influence the degree of difficulty. We could recommend that you split your group in two and book two adventures at the same time. Please contact us to discuss.[\/et_pb_toggle][et_pb_toggle title=”Which payment methods are accepted?” open_toggle_text_color=”#ffffff” closed_toggle_text_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.19.14″ title_font=”|600|||||||” title_font_size=”20px” body_font=”||||||||” body_text_color=”#ffffff” body_font_size=”18px” background_color=”rgba(232,184,18,0.62)” custom_margin=”-26px||” text_shadow_style=”preset2″]We accept cash, debit and credit cards (Visa and MasterCard). Payment is made directly in-store. Gift certificates can be purchased online or in-store.[\/et_pb_toggle][et_pb_toggle title=”Are your adventures bilingual?” open_toggle_text_color=”#ffffff” closed_toggle_text_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.19.14″ title_font=”|600|||||||” title_font_size=”20px” body_font=”||||||||” body_text_color=”#ffffff” body_font_size=”18px” background_color=”rgba(232,184,18,0.62)” custom_margin=”-26px||” text_shadow_style=”preset2″]Yes, all the equipment provided is bilingual. (English & French)[\/et_pb_toggle][et_pb_toggle title=”Do you have parking?” open_toggle_text_color=”#ffffff” closed_toggle_text_color=”#ffffff” icon_color=”#000000″ _builder_version=”3.19.15″ title_font=”|600|||||||” title_font_size=”20px” body_font=”||||||||” body_text_color=”#ffffff” body_font_size=”18px” background_color=”rgba(232,184,18,0.62)” custom_margin=”-26px||” text_shadow_style=”preset2″]Yes, we have plenty of parking space.[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.19.14″ background_image=”https:\/\/dev.sosaventures.ca\/wp-content\/uploads\/2019\/02\/fond_pattern_1.png” background_repeat=”repeat”][et_pb_row _builder_version=”3.19.14″][et_pb_column type=”4_4″ _builder_version=”3.19.14″][et_pb_contact_form captcha=”off” email=”info@sosaventures.ca” title=”DO YOU HAVE A DIFFERENT QUESTION?” success_message=”We will answer you as soon as possible.” submit_button_text=”Send your question” _builder_version=”3.19.14″ title_font=”|||on|||||” title_text_color=”#e8b812″ title_text_shadow_style=”preset2″ form_field_font=”||||||||” custom_button=”on” button_text_color=”#000000″ button_bg_color=”#e8b812″ button_font=”||||||||” button_icon=”%%153%%”][et_pb_contact_field field_id=”Nom” field_title=”Name” field_background_color=”#aa8602″ _builder_version=”3.19.14″ form_field_font=”||||||||” form_field_text_align=”justify” form_field_text_color=”#ffffff” form_field_font_size=”16px” border_radii=”on||||” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” 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custom_padding=”25px|0px|54px|0px|false|false” global_module=”233″ saved_tabs=”all”][et_pb_row _builder_version=”3.19.14″][et_pb_column type=”1_6″ _builder_version=”3.19.14″][et_pb_text _builder_version=”3.19.15″ text_font=”|700||on|||||” text_text_color=”#e8b812″ text_font_size=”20px” header_font=”||||||||” text_orientation=”center” link_option_url=”https:\/\/dev.sosaventures.ca\/en\/reservation\/”]Reservation[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”3.19.14″][et_pb_text _builder_version=”3.19.15″ text_font=”|700||on|||||” text_text_color=”#e8b812″ text_font_size=”20px” header_font=”||||||||” text_orientation=”center” link_option_url=”https:\/\/dev.sosaventures.ca\/en\/contact-us\/” locked=”off”]Contact[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”3.19.14″][et_pb_text _builder_version=”3.19.15″ text_font=”|700||on|||||” text_text_color=”#e8b812″ text_font_size=”20px” header_font=”||||||||” text_orientation=”center” link_option_url=”https:\/\/dev.sosaventures.ca\/en\/qa\/” locked=”off”]Q&A[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”3.19.14″][et_pb_text _builder_version=”3.19.14″ text_font=”|700||on|||||” text_text_color=”#e8b812″ text_font_size=”20px” header_font=”||||||||” text_orientation=”center” link_option_url=”https:\/\/dev.sosaventures.ca\/en\/promotions\/” locked=”off”]Promotions[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”3.19.14″][et_pb_text _builder_version=”3.19.15″ text_font=”|700||on|||||” text_text_color=”#e8b812″ text_font_size=”20px” header_font=”||||||||” text_orientation=”center” link_option_url=”https:\/\/dev.sosaventures.ca\/en\/careers\/” locked=”off”]Careers[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_6″ _builder_version=”3.19.14″][et_pb_text _builder_version=”3.19.14″ text_font=”|700||on|||||” text_text_color=”#e8b812″ text_font_size=”20px” header_font=”||||||||” text_orientation=”center” link_option_url=”https:\/\/dev.sosaventures.ca\/en\/blog\/” locked=”off”]Blog[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.19.15″][et_pb_column type=”1_2″ _builder_version=”3.19.15″][et_pb_blurb title=”Saint-J\u00e9r\u00f4me” use_icon=”on” font_icon=”%%171%%” icon_placement=”left” use_icon_font_size=”on” icon_font_size=”28px” _builder_version=”3.19.15″ header_font=”|600|||||||” header_text_color=”#e8b812″ header_font_size=”22px” header_letter_spacing=”1px” header_line_height=”1.4em” body_font=”||||||||” body_text_color=”#ffffff” body_font_size=”21px” custom_margin=”0px||” custom_padding=”0px||”][\/et_pb_blurb][et_pb_blurb title=”Telephone” use_icon=”on” font_icon=”%%264%%” icon_placement=”left” use_icon_font_size=”on” icon_font_size=”28px” _builder_version=”3.19.15″ header_font=”|600|||||||” header_text_color=”#ffffff” header_font_size=”20px” header_letter_spacing=”1px” header_line_height=”1.4em” body_font=”||||||||” body_text_color=”#e8b812″ body_font_size=”16px” custom_margin=”0px||” custom_padding=”0px||”]450.504.5044<\/a>[\/et_pb_blurb][et_pb_blurb title=”Email” use_icon=”on” font_icon=”%%238%%” icon_placement=”left” use_icon_font_size=”on” icon_font_size=”28px” _builder_version=”3.19.15″ header_font=”|600|||||||” header_text_color=”#ffffff” header_font_size=”20px” header_letter_spacing=”1px” header_line_height=”1.4em” body_font=”||||||||” body_text_color=”#e8b812″ body_font_size=”16px” custom_margin=”0px||” custom_padding=”0px||”] info@sosaventures.ca <\/a>[\/et_pb_blurb][et_pb_blurb title=”Adress” use_icon=”on” font_icon=”%%249%%” icon_placement=”left” use_icon_font_size=”on” icon_font_size=”28px” _builder_version=”3.19.15″ header_font=”|600|||||||” header_text_color=”#ffffff” header_font_size=”20px” header_letter_spacing=”1px” header_line_height=”1.4em” body_font=”||||||||” body_text_color=”#e8b812″ body_font_size=”16px” custom_margin=”0px||” custom_padding=”0px||”]1089 Boul. Jean-Baptiste-Rolland O., Saint-J\u00e9r\u00f4me[\/et_pb_blurb][et_pb_toggle title=”Opening Hours” open_toggle_text_color=”#ffffff” open_toggle_background_color=”#000000″ closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#000000″ icon_color=”#e8b812″ _builder_version=”3.21″ body_font=”||||||||” body_text_color=”#ffffff” background_color=”#000000″ border_width_all=”0px” border_width_top=”1px”]<\/p>\n\n\n\n\n\n\n\n\n\n
Monday<\/td>\n10h30 \u00e0 01h00<\/td>\n<\/tr>\n
Tuesday<\/td>\n10h30 \u00e0 01h00<\/td>\n<\/tr>\n
Wednesday<\/td>\n10h30 \u00e0 01h00<\/td>\n<\/tr>\n
Thursday<\/td>\n10h30 \u00e0 01h00<\/td>\n<\/tr>\n
Friday<\/td>\n10h30 \u00e0 01h00<\/td>\n<\/tr>\n
Saturday<\/td>\n10h30 \u00e0 01h00<\/td>\n<\/tr>\n
Sunday<\/td>\n10h30 \u00e0 01h00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

*Flexible Hours. Check out our reservations page for more details.[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.19.15″][et_pb_blurb title=”Quebec City” use_icon=”on” font_icon=”%%171%%” icon_placement=”left” use_icon_font_size=”on” icon_font_size=”28px” _builder_version=”3.19.15″ header_font=”|600|||||||” header_text_color=”#e8b812″ header_font_size=”22px” header_letter_spacing=”1px” header_line_height=”1.4em” body_font=”||||||||” body_text_color=”#ffffff” body_font_size=”21px” custom_margin=”0px||” custom_padding=”0px||”][\/et_pb_blurb][et_pb_blurb title=”Telephone” use_icon=”on” font_icon=”%%264%%” icon_placement=”left” use_icon_font_size=”on” icon_font_size=”28px” _builder_version=”3.19.15″ header_font=”|600|||||||” header_text_color=”#ffffff” header_font_size=”20px” header_letter_spacing=”1px” header_line_height=”1.4em” body_font=”||||||||” body_text_color=”#e8b812″ body_font_size=”16px” custom_margin=”0px||” custom_padding=”0px||”]581.781.7333<\/a>[\/et_pb_blurb][et_pb_blurb title=”Email” use_icon=”on” font_icon=”%%238%%” icon_placement=”left” use_icon_font_size=”on” icon_font_size=”28px” _builder_version=”3.19.15″ header_font=”|600|||||||” header_text_color=”#ffffff” header_font_size=”20px” header_letter_spacing=”1px” header_line_height=”1.4em” body_font=”||||||||” body_text_color=”#e8b812″ body_font_size=”16px” custom_margin=”0px||” custom_padding=”0px||”] info@sosaventures.ca <\/a>[\/et_pb_blurb][et_pb_blurb title=”Adress” use_icon=”on” font_icon=”%%249%%” icon_placement=”left” use_icon_font_size=”on” icon_font_size=”28px” _builder_version=”3.19.15″ header_font=”|600|||||||” header_text_color=”#ffffff” header_font_size=”20px” header_letter_spacing=”1px” header_line_height=”1.4em” body_font=”||||||||” body_text_color=”#e8b812″ body_font_size=”16px” custom_margin=”0px||” custom_padding=”0px||”]2095 rue Frank-Carrel, Local 219
\nQu\u00e9bec (Ste-Foy), G1N 4L8[\/et_pb_blurb][et_pb_toggle title=”Opening Hours” open_toggle_text_color=”#ffffff” open_toggle_background_color=”#000000″ closed_toggle_text_color=”#ffffff” closed_toggle_background_color=”#000000″ icon_color=”#e8b812″ _builder_version=”3.21″ body_font=”||||||||” body_text_color=”#ffffff” background_color=”#000000″ border_width_all=”0px” border_width_top=”1px”]<\/p>\n\n\n\n\n\n\n\n\n\n
Monday<\/td>\n11h00 \u00e0 00h30<\/td>\n<\/tr>\n
Tuesday<\/td>\n11h00 \u00e0 00h30<\/td>\n<\/tr>\n
Wednesday<\/td>\n11h00 \u00e0 00h30<\/td>\n<\/tr>\n
Thursday<\/td>\n11h00 \u00e0 00h30<\/td>\n<\/tr>\n
Friday<\/td>\n11h00 \u00e0 00h30<\/td>\n<\/tr>\n
Saturday<\/td>\n11h00 \u00e0 00h30<\/td>\n<\/tr>\n
Sunday<\/td>\n11h00 \u00e0 00h30<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

*Flexible Hours. Check out our reservations page for more details.[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”3.19.14″ background_image=”https:\/\/dev.sosaventures.ca\/wp-content\/uploads\/2019\/02\/fond_pattern_1.png” background_repeat=”repeat”][et_pb_row _builder_version=”3.19.14″][et_pb_column type=”4_4″ _builder_version=”3.19.14″][et_pb_text _builder_version=”3.19.14″ header_font=”|600||on|||||” header_text_align=”center” header_text_color=”#e8b812″ header_font_size=”50px”] Frequently asked questions [\/et_pb_text][et_pb_text _builder_version=”3.19.14″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”20px” custom_margin=”-23px||”]It is normal to have questions. Here is a list of the questions that we are often asked.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.21″][et_pb_column type=”1_3″ _builder_version=”3.21″][et_pb_blurb use_icon=”on” icon_placement=”left” border_radii=”on|20px|20px|20px|20px” title=”Can I cancel \/ modify a reservation?” _builder_version=”3.21″ font_icon=”%%119%%” […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"

<\/p>

FOIRE AUX QUESTIONS<\/strong><\/h1>

+<\/strong> Est-ce que la porte de la pi\u00e8ce est barr\u00e9e ?<\/h2>\n

La porte par laquelle vous entrez n\u2019est jamais verrouill\u00e9e et vous permet donc d\u2019en sortir en cas de besoin. Si un joueur a besoin de sortir, il pourra en tout temps retourner dans la pi\u00e8ce pour continuer l'aventure.
<\/p>\n

+<\/strong> Je suis claustrophobe, est-ce que ce type de jeu me convient ?<\/h2>\n

M\u00eame si l\u2019exp\u00e9rience se tient dans une pi\u00e8ce ferm\u00e9e, vous ne serez pas pris dans un espace confin\u00e9. Les personnes atteintes de claustrophobie r\u00e9ussissent \u00e0 compl\u00e9ter avec succ\u00e8s. L\u2019aventure et le d\u00e9lai imparti vont tellement occuper votre esprit que vous oublierez que vous \u00eates pris au pi\u00e8ge.
<\/p>\n

+<\/strong> C'est mon anniversaire, est-ce gratuit?<\/h2>\n

Oui, si vous \u00eates un groupe de 4 personnes et plus et que votre r\u00e9servation est soit le jour d'avant, le lendemain ou le jour de votre anniversaire. Si votre anniversaire tombe une journ\u00e9e o\u00f9 nous sommes ferm\u00e9s, vous pourrez jouer gratuitement le jour ouvrable pr\u00e9c\u00e9dent ou suivant. Le rabais est appliqu\u00e9 sur votre r\u00e9servation au moment de payer sur pr\u00e9sentation d'une pi\u00e8ce d'identit\u00e9. Maximum d'un f\u00eat\u00e9 par r\u00e9servation.
<\/p>\n

+<\/strong> Est-ce que les aventures font peur ?<\/h2>\n

Les aventures sont r\u00e9alis\u00e9es afin de vous mettre en immersion dans un contexte donn\u00e9. Si un \u00e9l\u00e9ment pouvait \u00eatre \u00e9peurant, nous en aurions fait mention dans la description du sc\u00e9nario.
<\/p>\n

+<\/strong> Combien de temps dure une aventure ?<\/h2>\n

60 minutes. Nous vous prions toutefois d\u2019arriver au moins 15 minutes \u00e0 l\u2019avance afin que nos ma\u00eetres de jeu vous pr\u00e9parent comme il se doit. Apr\u00e8s avoir compl\u00e9t\u00e9 votre aventure, nous serons dispos\u00e9s \u00e0 recevoir vos commentaires, r\u00e9pondre \u00e0 vos questions et bien entendu, vous prendre en photo pour que vous puissiez partager votre exp\u00e9rience avec le monde entier !
<\/p>\n

+<\/strong> Vous avez pris une photo de notre groupe. O\u00f9 puis-je l\u2019obtenir ?<\/h2>\n

Les photos prises seront publi\u00e9es sur notre page Facebook dans les jours qui suivent.
\nFacebook Saint-J\u00e9r\u00f4me<\/a>
\nFacebook Ville de Qu\u00e9bec<\/a>
<\/p>\n

+<\/strong> Sommes-nous film\u00e9s ?<\/h2>\n

Dans chaque pi\u00e8ce une cam\u00e9ra est install\u00e9e afin de pouvoir surveiller le d\u00e9roulement de l\u2019aventure. Cela nous permet de suivre votre progression et de r\u00e9pondre rapidement si un indice vous est n\u00e9cessaire en plus de veiller \u00e0 votre s\u00e9curit\u00e9. Aucun enregistrement n\u2019est effectu\u00e9, le tout n\u2019est qu\u2019en diffusion directe pour votre ma\u00eetre de jeu.
<\/p>\n

+<\/strong> Quand aurez-vous de nouvelles aventures ?<\/h2>\n

Nous pr\u00e9voyons amener des nouveaut\u00e9s \u00e0 nos sc\u00e9narios chaque ann\u00e9e. Des salles suppl\u00e9mentaires pourraient ouvrir et des aventures pourraient \u00eatre remplac\u00e9es par de nouvelles. Suivez notre page Facebook ou inscrivez-vous \u00e0 l\u2019infolettre pour suivre les nouveaut\u00e9s \u00e0 ce sujet.
<\/p>\n

+<\/strong> Puis-je annuler\/modifier une r\u00e9servation ?<\/h2>\n

Oui, vous serez en mesure de le faire directement \u00e0 partir du courriel de confirmation que vous recevrez au moment de votre r\u00e9servation. Vous serez en mesure de proc\u00e9der \u00e0 un changement jusqu\u2019\u00e0 5 heures avant votre r\u00e9servation. <\/p>\n

+<\/strong> Qu\u2019arrive-t-il si nous arrivons en retard ?<\/h2>\n

Malheureusement, si vous arrivez en retard, le temps de jeu sera r\u00e9duit afin de ne pas retarder le prochain groupe. Toutefois, s\u2019il n\u2019y a pas de r\u00e9servation suivant la v\u00f4tre, il serait possible de vous accommoder.
<\/p>\n

+<\/strong> Sommes-nous oblig\u00e9s de r\u00e9server ?<\/h2>\n

Non, mais une r\u00e9servation vous garantit une plage horaire. Les r\u00e9servations se font en ligne tr\u00e8s facilement ou par t\u00e9l\u00e9phone pendant les heures d\u2019ouverture. Si vous vous pr\u00e9sentez en succursale sans r\u00e9servation, nous nous ferons un plaisir de vous montrer les plages horaires disponibles.
<\/p>\n

+<\/strong> Si une aventure est pour 8 personnes et que nous sommes que 4, serons-nous jumel\u00e9s avec un autre groupe ?<\/h2>\n

Chez SOS Aventures, le travail d\u2019\u00e9quipe est la cl\u00e9. Nous ne croyons pas que de m\u00e9langer votre groupe avec d\u2019autres vous fera appr\u00e9cier autant l\u2019exp\u00e9rience. Votre groupe restera donc intact, sans \u00eatre m\u00e9lang\u00e9 avec des inconnus.
<\/p>\n

+<\/strong> Si nous avons d\u00e9j\u00e0 r\u00e9serv\u00e9 et que des gens veulent s\u2019ajouter\/se retirer de notre groupe, est-ce possible ?<\/h2>\n

Tout \u00e0 fait. Vous n'\u00eates pas oblig\u00e9 de nous en aviser mais, si vous le d\u00e9sirez, vous pouvez modifier votre r\u00e9servation \u00e0 partir du courriel de confirmation que vous avez re\u00e7u et ce, jusqu\u2019\u00e0 1 heure avant votre r\u00e9servation. Toutefois, vous devez toujours respecter le nombre minimum\/maximum de joueurs pour votre aventure. Vous pouvez aussi nous t\u00e9l\u00e9phoner pour effectuer la modification avec un membre de notre \u00e9quipe.
<\/p>\n

+<\/strong> Est-ce qu\u2019il y a des restrictions d\u2019\u00e2ge ?<\/h2>\n

Non, nos aventures sont r\u00e9alisables par tous. Toutefois, afin de pouvoir compl\u00e9ter l\u2019ensemble des casse-t\u00eates et \u00e9nigmes, nous recommandons que les jeunes participants soient entre 12 et 17 ans. La curiosit\u00e9 et la logique des jeunes permettent souvent de comprendre plus rapidement certaines \u00e9nigmes. Les moins de 11 ans sont tr\u00e8s curieux et permettent de trouver plusieurs \u00e9l\u00e9ments, toutefois, ils ne parviennent pas \u00e0 compl\u00e9ter le jeu compl\u00e8tement et la pr\u00e9sence d'adultes est n\u00e9cessaire. Nous recommandons un ratio d'un adulte pour un ou deux enfants, afin de maximiser les chances de succ\u00e8s.\nIl est obligatoire d'avoir au moins un joueur de 16 ans et plus par groupe, celui-ci assume l'enti\u00e8re responsabilit\u00e9 du groupe. <\/strong>
<\/p>\n

+<\/strong> Sommes-nous responsables des bris ?<\/h2>\n

Il serait \u00e9tonnant que vous endommagiez quoi que ce soit. Vous n\u2019avez pas besoin de faire d\u2019efforts physiques tout au long du sc\u00e9nario. Si toutefois, vous endommagez volontairement du mat\u00e9riel ou la pi\u00e8ce, vous serez factur\u00e9s.
<\/p>\n

+<\/strong> J\u2019ai des conditions de sant\u00e9 particuli\u00e8re, puis-je faire une aventure ?<\/h2>\n

Aucun effort physique n\u2019est requis et nos pi\u00e8ces sont s\u00e9curitaires. Nous vous recommandons de demander l\u2019avis de votre professionnel de la sant\u00e9 si des restrictions pourraient vous incommoder. Contactez-nous si vous avez besoin de plus de d\u00e9tails.
<\/p>\n

+<\/strong> Nous d\u00e9sirons r\u00e9server pour un groupe sup\u00e9rieur \u00e0 8 personnes, est-ce possible ?<\/h2>\n

Nous pouvons accepter des groupes plus nombreux sous certaines conditions. Nos aventures sont toutefois con\u00e7ues pour \u00eatre r\u00e9ussies avec des groupes moyens de 4 \u00e0 6 personnes. La taille de votre groupe influencera donc le degr\u00e9 de difficult\u00e9. Nous pourrions vous recommander de s\u00e9parer votre groupe en deux et de r\u00e9server deux aventures en m\u00eame temps. Contactez-nous afin d\u2019en discuter.
<\/p>\n

+<\/strong> Quels sont les modes de paiement accept\u00e9s ?<\/h2>\n

Nous acceptons l\u2019argent comptant, d\u00e9bit et les cartes de cr\u00e9dit (Visa et MasterCard). Le paiement pour les r\u00e9servations s\u2019effectue en succursale. Vous pouvez acheter des certificats cadeau en ligne ou en magasin.
<\/p>\n

+<\/strong> Est-ce que vos aventures sont bilingues ?<\/h2>\n

Oui, l\u2019ensemble du mat\u00e9riel mis \u00e0 disposition est bilingue.
<\/p>\n

+<\/strong> Avez-vous du stationnement ?<\/h2>\n

Oui, nous avons beaucoup de stationnements.
<\/p>\n

Vous avez une question additionnelle ? <\/strong>Contactez-nous !<\/strong><\/a><\/p>","_et_gb_content_width":""},"yoast_head":"\nQ&A | SOS Aventures<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dev.sosaventures.ca\/en\/qa\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Q&A | SOS Aventures\" \/>\n<meta property=\"og:description\" content=\"[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”3.19.14″ background_image=”https:\/\/dev.sosaventures.ca\/wp-content\/uploads\/2019\/02\/fond_pattern_1.png” background_repeat=”repeat”][et_pb_row _builder_version=”3.19.14″][et_pb_column type=”4_4″ _builder_version=”3.19.14″][et_pb_text _builder_version=”3.19.14″ header_font=”|600||on|||||” header_text_align=”center” header_text_color=”#e8b812″ header_font_size=”50px”] Frequently asked questions [\/et_pb_text][et_pb_text _builder_version=”3.19.14″ text_font=”||||||||” text_text_color=”#ffffff” text_font_size=”20px” custom_margin=”-23px||”]It is normal to have questions. Here is a list of the questions that we are often asked.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.21″][et_pb_column type=”1_3″ _builder_version=”3.21″][et_pb_blurb use_icon=”on” icon_placement=”left” border_radii=”on|20px|20px|20px|20px” title=”Can I cancel \/ modify a reservation?” _builder_version=”3.21″ font_icon=”” […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/dev.sosaventures.ca\/en\/qa\/\" \/>\n<meta property=\"og:site_name\" content=\"SOS Aventures\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SOSAventures\/\" \/>\n<meta property=\"article:modified_time\" content=\"2019-09-19T17:30:28+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\">\n\t<meta name=\"twitter:data1\" content=\"SOS Aventures\">\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data2\" content=\"14 minutes\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/dev.sosaventures.ca\/fr\/#organization\",\"name\":\"SOS AVENTURES\",\"url\":\"https:\/\/dev.sosaventures.ca\/fr\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/SOSAventures\/\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/dev.sosaventures.ca\/fr\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/dev.sosaventures.ca\/wp-content\/uploads\/2019\/02\/logopng.png\",\"width\":1614,\"height\":1500,\"caption\":\"SOS AVENTURES\"},\"image\":{\"@id\":\"https:\/\/dev.sosaventures.ca\/fr\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/dev.sosaventures.ca\/fr\/#website\",\"url\":\"https:\/\/dev.sosaventures.ca\/fr\/\",\"name\":\"SOS Aventures\",\"description\":\"Jeux d'évasion\",\"publisher\":{\"@id\":\"https:\/\/dev.sosaventures.ca\/fr\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/dev.sosaventures.ca\/fr\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/dev.sosaventures.ca\/en\/qa\/#webpage\",\"url\":\"https:\/\/dev.sosaventures.ca\/en\/qa\/\",\"name\":\"Q&A | SOS Aventures\",\"isPartOf\":{\"@id\":\"https:\/\/dev.sosaventures.ca\/fr\/#website\"},\"datePublished\":\"2019-03-09T16:51:01+00:00\",\"dateModified\":\"2019-09-19T17:30:28+00:00\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/dev.sosaventures.ca\/en\/qa\/\"]}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/dev.sosaventures.ca\/en\/wp-json\/wp\/v2\/pages\/958\/"}],"collection":[{"href":"https:\/\/dev.sosaventures.ca\/en\/wp-json\/wp\/v2\/pages\/"}],"about":[{"href":"https:\/\/dev.sosaventures.ca\/en\/wp-json\/wp\/v2\/types\/page\/"}],"author":[{"embeddable":true,"href":"https:\/\/dev.sosaventures.ca\/en\/wp-json\/wp\/v2\/users\/2\/"}],"replies":[{"embeddable":true,"href":"https:\/\/dev.sosaventures.ca\/en\/wp-json\/wp\/v2\/comments\/?post=958"}],"version-history":[{"count":8,"href":"https:\/\/dev.sosaventures.ca\/en\/wp-json\/wp\/v2\/pages\/958\/revisions\/"}],"predecessor-version":[{"id":1955,"href":"https:\/\/dev.sosaventures.ca\/en\/wp-json\/wp\/v2\/pages\/958\/revisions\/1955\/"}],"wp:attachment":[{"href":"https:\/\/dev.sosaventures.ca\/en\/wp-json\/wp\/v2\/media\/?parent=958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}